Refund policy

Returns & Exchanges

In the event you:

  • Purchased the incorrect part or size

  • Were sent the incorrect product

  • Purchased a product that arrived defective or damaged, or

  • Accidentally purchased the wrong product

Please contact sourcing@onesixsail.com for assistance. While each return category identified above has specific rules and conditions (please read below), there are general rules which apply to all returns or exchanges:

  • All returns must be initiated within 30 days of the purchase date.

  • All returns and exchanges must follow our Return Process which includes obtaining a valid RMA number from customer service.

  • Product(s) must be in new condition and in the original packaging. In no event will we accept a product return that is damaged in any way or is in otherwise poor condition.

  • Any returns related to defects, damage, fitment or other flaws will require additional inspection and evaluation. Depending on the product, we may also require that you return the product to the shipment source for inspection. In the event that you bring the product to your own mechanic who provides a report, we reserve the right to request verification by having the product shipped back to its original source for additional inspection.

  • If you need to return an item that is an incorrect part, size, or was purchased in error, do not in any way assemble, install, or modify the product.

  • Any product that has been used or has been fully or partially installed is non-returnable.

  • In some cases, return of the physical product may not be required. This will be determined by our customer service department. For these products, instructions will be provided on how to process a field destroy or dispose of the original item.

  • Orders that are fully or partially paid for with Shop financing cannot be refunded after 60 days of an order being placed regardless as to when the order was shipped by One Six Snail or was received by the customer. 

  • Product returns are subject to original vendor or manufacturers terms and conditions

Items that cannot be returned include:

  • Items Marked "Non-Returnable" (indicated on the product page)

  • Custom Built Orders

  • Wheel & Tire Packages

  • Special Order Items: Special Order items include those that are custom made for the customer or are specifically for the customer’s vehicle. These items generally require a deposit or must be paid in full at the time of order. Once the deposit / payment in full is received from the customer the deposit / payment in full becomes non-refundable. Special order items cannot be returned or resold. Cancellations are not allowed on any special order parts.

  • Items that are installed or altered in any way

  • Clearance or scratch and dent items

  • All shipping charges are non-refundable.

Shipping Charges for Returns and Refunds
For all orders delivered within the continental US and where the reason for return is based on the customer:

  • No longer needing or wanting the product

  • Purchasing the wrong product where the description is proper, or

  • Providing any reason for return which is not related to a One Six Snail error

Please note that customers are responsible for coordinating return shipping. However, if an error is made by One Six Snail, we will provide a return shipping label.

The cost of the initial shipping charge and a return processing fee of $10 per item will be deducted from any refund provided.

Defective, damaged, or incorrect products
While One Six Snail strives to ensure that the products purchased will be the right fit, the first time, in perfect condition and proper fitment, sometimes due to factors outside of our control, products may be damaged in transit, defective from the assembly line or otherwise are simply incorrect.

If your item(s) arrive defective, damaged, flawed or are incorrect, do not attempt to use, install, modify, or repair the item. Please contact our customer service team who will determine the best possible solution to your issue.

In the event of an exchange or replacement, once you have contacted our customer service team, our team will work with you to help facilitate the transaction. During this time, photos or video of the damage, defect, or fitment issues may be requested in order to correctly process your request.

In such instances, we will provide you with a prepaid return label to return the defective part. Upon return, we will inspect the part and upon confirmation of the defect, and our determination that the issue is not the fault of the customer, an exchange or replacement will be processed.

Products must be returned to us within 30 days of delivery. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Please note that products must be in the original packaging and there are additional requirements for products that ship via a freight carrier that our customer service team will discuss.

Please be advised that returns, refunds or exchanges under this section do not apply to warranty claims. Warranties on items are offered by their manufacturers, and each manufacturers' time frames, and terms and conditions vary. You can find more information on how warranty claims are processed email sourcing@onesixsnail.com.

Free Shipping Disclaimer
For all returned items subject to a free shipping promotion, the originally waived shipping cost will be removed from any refund provided. Restocking fees may also apply.

For items requiring freight, LTL shipping, or international / non-continental US shipping, while returns may be accepted subject to all the terms and conditions noted herein, please note that the shipping charges will be reduced in an amount based on an estimate from the shipping carrier, which may be substantially higher than the costs outlined above. As such, these shipping costs may exceed the cost of the product.

Also note that coordination of any return shipping will be the responsibility of the customer. In the event an error is made by One Six Snail, a return shipping label will be provided.

Restocking Fees
A 25% restocking fee will be applied to all non-defective returns. Restocking fees will be waived for returns wherein the customer opts to receive store credit, or an exchange for another item. Any items that are returned for any reason without all original packaging will be subject to a 25% restocking fee.

NOTE: Returns to store credit are still subject to the original shipping charges being removed from any  refund provided

Store Credit and Exchanges
Store Credit is good for 12 months from the date of issuance to the customer. Store credit cannot be redeemed for anything other products listed on the One Six Snail website. Exchanges of merchandise will be credited to the customer at the current price of the product being exchanged.

Refund form of Payment
Refunds will be processed in the form of payment the customer originally used (Credit Card, PayPal, Google, Shop). For any refunds that cannot be processed in the form of payment originally used, we will process refund payments using ACH transfer which will require your banking information. One Six Snail reserves the right to provide refunds to customers in the form of store credit only in situations where refunding the customer cannot be processed via the original payment method or via ACH bank transfer. Please allow an additional 5-7 business days for the credit to appear on your account.

Indemnification Clause Customer shall indemnify, hold harmless, and defend One Six Snail LLC and its affiliates, officers, managers, members, employees and agents (collectively, “One Six Snail Indemnified Party”) from and against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including reasonable attorneys’ fees, incurred by One Six Snail Indemnified Party arising out of or related to any claim of a third party relating to or alleging any failure by Vendor or the products purchased from Vendor to comply with any statute, law, ordinance, regulation, rule, code, constitution, treaty, common law, order, injunction, judgment, decree, or other requirement or rule of law (collectively, “Law”) applicable to the product(s) ordered hereunder, including, without limitation, any Law related to emissions regulations or standards.

Please note: In order for any claim to be submitted, proof of professional installation or its attempt must be provided. All Warranty claims must be submitted for review. If approved, an RMA number will be provided which MUST be included in the packaging. If not included your returned product will be refused. Our warranty does not cover any labor, services, or related products to our product. One Six Snail reserves the right to refuse warranty coverage for the following reasons. 

  • Neglect

  • Misuse

  • Installation errors

  • Acts of Nature

  • Personal Opinion

Manufacturer’s Warranty Claims

All manufacturer’s warranty claims must be initiated by the customer directly with the manufacturer and are subject to manufacturer’s terms and conditions. One Six Snail is not liable for issuing manufacturer's warranty claims or replacements.